Our clinic is FIRST COME, FIRST SERVE. 

We have limited resources available while waiting, please come prepared.  We have a few recommendations for you to help make the wait a little more comfortable: umbrellas (protection from the rain/sun for you & your pet), a chair, 2 blankets to keep you & your pet warm, and something to protect your dog from the pavement while waiting.  Water & snacks.

ARRIVING AT CLINIC

• We start checking in people, in the order they arrive, at approximately 9 am on weekdays and bewteen 8:30 - 9 am at the Saturday clinics.
• If you drive and have an additional person with you, please have one person stay in the car with your pet while waiting to check in, this helps to keep your pet from getting over stimulated and stressed.
• If you have a reactive or fearful  dog/cat: please bring something to hold your space in line and attach a note with your name and your pets name.  Return by 10 minutes prior to check in.  If you have not returned by the time we start check in, you will have lost your place in line. 
• Once you have checked in you are free to leave and come back, depending where you are in the line.  Please let us know if you are stepping away and we will give you an estimated time to return. 
• If we don't know you stepped away when we call your name - we will assume you have left and will take the next patient on the waitlist.

CLINIC CAPACITY and WAIT TIMES

• We never know how early people are going to show up, currently people have been arriving before opening hours. 
• Wait times can be as long as 5+ hours, depending on when you arrive and when you are seen.
• Clinic visits run anywhere from 15 minutes to 1+ hours, making it difficult to estimate the wait time. 
• We are seeing more injured and ill pets limiting the number of pets to be seen. 

We do not tolerate arguing with staff, volunteers, or other clients.  You will be asked to leave.

COMMUNITY SAFETY RULES

• All animals are required to be on a leash or in a pet carrier.
• Do not let pets interact with each other, they may be sick, contagious, in pain, and could become reactive.
• If your animal is sick and possibly contagious, please keep your distance from other animals and announce active symptoms to our check-in team.
• Caution is advised if your pet or someone else's pet shows symptoms of vomiting, diarrhea, and/or is lethargic.

REACTIVE DOGS

Please let us know if your dog is human and/or dog-aggressive so we can take appropriate measures.

If you see something disturbing, please let the staff/volunteers (that checked you in) about the situation.