We are FIRST COME, FIRST SERVE, we do not offer appointments.

 

Arriving at the clinic

Please stay in line, in the order you have arrived until you have been checked in and guaranteed a spot. Once you have checked in you are free to leave and come back, depending on where you are in the line.  Please let us know if you are stepping away or waiting in your car, and we will give you an estimated time to return.

 

Clinic Capacity

We never know how early people are going to show up, however, we are consistently at maximum capacity anywhere from 1-3 hours before we open. Please do not give the volunteers/staff a hard time if you do not make the cut-off.  In the event of an urgent case, it may result in some clients being asked to come back to the next clinic day.

 

Waiting

We have the same challenges as many veterinary clinics, with limited indoor space, we let 2-4 clients in at a time.

• Wait times can be as long as 5+ hours, depending on when you arrive and when you are seen, please plan accordingly.
• Please dress for the weather; bring umbrellas (for shade or protection from rain), chairs, and blankets for your dog to sit on. 
• We do not allow people to save another persons  place in line. 
• Dogs must be on a leash and cats in carriers. 
• We do not tolerate arguing with staff, volunteers, or other clients.  You will be asked to leave if you do. 

 

Bathrooms

Unfortunately, we do not have bathrooms available.  Once you have checked in you are free to leave and come back, depending on where you are in the line.  Please let us know if you are stepping away or waiting in your car, and we will give you an estimated time to return.

 

Parking

We have limited parking available and street parking.

 

Community safety rules

All animals are required to be on a leash or in a pet carrier. Don’t let pets interact with each other, they may be sick and contagious.  If your animal is sick and possibly contagious, please keep your distance from other animals and announce active symptoms to our check-in team. Caution is advised if your animal shows symptoms of vomiting, diarrhea, and/or is lethargic.

 

Reactive Dogs

Please let us know if your dog is human and/or dog aggressive so we can take appropriate measures.