We are FIRST COME, FIRST SERVE, we do not offer appointments.

ARRIVING AT CLINIC

• If you drive, please leave your pet in the car while you are waiting to check in; as long as they are not in the sun, you can see them from where you are sitting/standing and they are calm. 
• Please stay in line, in the order you have arrived until you have been checked in and guaranteed a spot. 
• Once you have checked in you are free to leave and come back, depending on where you are in the line.  Please let us know if you are stepping away or waiting in your car, and we will give you an estimated time to return. 
• If we don't know you stepped away when we called your name - we will assume you have left and will fill the spot with the next patient on the waitlist. 
• Please plan for the weather; it is chilly in the morning or on cloudy days, bring umbrellas (for protection from sun or rain for you and your pet), a chair, blankets for your dog to sit on and any other items to help while waiting.
  

CLINIC CAPACITY

• We never know how early people are going to show up, however, we are consistently at capacity within the first hour.
• Do not give the volunteers/staff a hard time if you do not make the cut-off. 

WAITING

We have the same challenges as many veterinary clinics, with limited indoor space,  we will have 2-4 clients in at a time.

• Wait times can be as long as 5+ hours, depending on when you arrive and when you are seen, please plan accordingly.
• Clinic exams run anywhere from 15 minutes to 1+ hours, which makes it difficult to estimate the wait time.
• We do not allow people to save another person's place in line. 
• In the event of an urgent case, it may result in some clients being asked to come back to the next clinic day.
• We do not tolerate arguing with staff, volunteers, or other clients.  You will be asked to leave if you do. 

PARKING

We have limited parking available and street parking.

COMMUNITY SAFETY RULES

• All animals are required to be on a leash or in a pet carrier.
• Don’t let pets interact with each other, they may be sick and contagious. 
• If your animal is sick and possibly contagious, please keep your distance from other animals and announce active symptoms to our check-in team.
• Caution is advised if your animal shows symptoms of vomiting, diarrhea, and/or is lethargic.

REACTIVE DOGS

Please let us know if your dog is human and/or dog aggressive so we can take appropriate measures.