Question:   What does a typical clinic day look like?

. 8:00 AM     Staff, Volunteers, and Security arrive; they have 30 minutes to set up - please wait to ask questions during this time.

..8:30 AM     Patients arrive for surgical appointments

..9:00 AM     Patients arrive for surgery follow-up appointments.  On average this has been taking 1 hour.

10:00 AM     Check-in begins for walk-up clinic - if we don't have follow-up appointments we will start at 9 AM.

 

We encourage you to read the entire SERVICE page prior to coming to the clinic.  When we arrive we move fast in order to see as many patients as possible.  Please hold your questions until your visit.

 

ARRIVING AT CLINIC

• If you drive, please leave your pet in the car while you are waiting to check in; as long as they are not in the sun, you can see them from where you are sitting/standing and they are calm. 
• Please stay in line, in the order you have arrived until you have been checked in and guaranteed a spot. 
• Once you have checked in you are free to leave and come back, depending on where you are in the line.  Please let us know if you are stepping away or waiting in your car, and we will give you an estimated time to return. 
• If we don't know you stepped away when we called your name - we will assume you have left and will fill the spot with the next patient on the waitlist. 
• Please plan for the weather, we have a few suggestions: umbrellas (protection from the rain for you & your pet), a chair, blankets to keep you & your pet warm, and something comfy for your dog to sit on.
  

 

CLINIC CAPACITY

• We never know how early people are going to show up, however, we are consistently at capacity when we open.
• Do not give the volunteers/staff a hard time if you do not make the cut-off. 

 

WAITING

• Wait times can be as long as 5+ hours, depending on when you arrive and when you are seen. 
• Clinic visits run anywhere from 15 minutes to 1+ hours, making it difficult to estimate the wait time. 
• We are seeing more injured and ill pets limiting the number of pets to be seen. 
• We do not tolerate arguing with staff, volunteers, or other clients.  You will be asked to leave.

 

PARKING

We have limited parking available and street parking.

 

COMMUNITY SAFETY RULES

• All animals are required to be on a leash or in a pet carrier.
• Do not let pets interact with each other, they may be sick, contagious, and in pain as well and become reactive.
• If your animal is sick and possibly contagious, please keep your distance from other animals and announce active symptoms to our check-in team.
• Caution is advised if your pet or someone else's pet shows symptoms of vomiting, diarrhea, and/or is lethargic.

 

REACTIVE DOGS

Please let us know if your dog is human and/or dog-aggressive so we can take appropriate measures.