CLINIC VISITS

Our clinic is First Come, First Serve

We have limited resources available during the waiting period, so we kindly ask that you come prepared.

To enhance your comfort, we recommend bringing the following items: umbrellas for protection against rain and sun for both you and your pet, a chair, blankets to keep you and your pet warm, and a mat/pad to shield your dog from the pavement while you wait. Additionally, you may want to bring water and snacks.

 

CODE OF CONDUCT

  • We kindly request your cooperation in maintaining a respectful atmosphere. Please refrain from arguing with staff, volunteers, or fellow clients. Failure to adhere to this request may result in being asked to leave. Thank you for your understanding.
  • We greatly appreciate clients disposing of trash in the container supplied by the gate.
  • We are relying on everyone to be in line and in the order you have arrived.

 

ARRIVING AT CLINIC

  • We do not allow people to hold a place in line for another person.
  • We begin checking in individuals in the order of their arrival at approximately 9:00 AM on weekdays and between 8:30 and 9:00 AM during Saturday clinics.
  • If you are driving and accompanied by another person, kindly ensure that one individual remains in the vehicle with your pet while waiting to check in. This practice helps to prevent your pet from becoming overstimulated and stressed.
  • If you have a reactive or fearful dog or cat, please bring an item to secure your space in line and attach a note that includes both your name and your pet’s name. Kindly return 10 minutes prior to check-in. Please note that if you are not back by the time check-in begins, you will forfeit your place in line.
  • Once you have checked in, you are free to leave and return based on your position in the line. Please inform us if you plan to step away, and we will provide you with an estimated time for your return.
  • If you step away and we are unable to reach you when we call your name, we will assume you have left and will proceed with the next patient on the waitlist.

 

CLINIC CAPACITY and WAIT TIMES

  • We cannot predict how early clients will arrive, as many have shown up before the team arrives to clinic.
  • Wait times can extend to five hours or more, depending on the time of arrival and when patients are seen.
  • Clinic visits vary significantly, lasting anywhere from 15 minutes to over an hour, complicating our ability to provide accurate wait time estimates.
  • Our weekday cut off is roughly at 10 pets, in addition to scheduled surgeries/procedures.
  • We will begin a waitlist once the first 10 pets have been registered and checked in.
  • The number of pets we are able to accommodate from the waitlist will depend on the complexity from all the pets visits and surgeries scheduled for the day.

 

COMMUNITY SAFETY RULES

  • All animals must be secured on a leash or within a pet carrier at all times, no exceptions.
  • Please refrain from allowing pets to interact with one another, as they may be ill, contagious, in discomfort, or prone to reactivity.
  • If your pet is exhibiting signs of illness, they may be contagious, ensure you maintain distance from other animals and promptly inform our check-in team of any active symptoms.
  • Exercise caution if your pet or another pet displays symptoms such as vomiting, diarrhea, or lethargy.
    We are a smoke and vap free zone, please step away from the line when you need to and dispose of cigarette buds in the container by the gate.

 

REACTIVE DOGS

Please let us know if your dog is human and/or dog-aggressive so we can take appropriate measures.

 

If you notice any issues of concern, please notify security, staff or volunteers who assisting with  check-in.